Social Initiatives

Respect of Human Rights

Concept concerning human rights

Under the corporate philosophy of “Information Revolution — Happiness for everyone,” the SoftBank Group aims to properly develop and improve the power of information revolution towards happiness for everyone. Hence, we recognize the importance that the human rights of everyone shall be respected in every aspect of our corporate activities and have formulated the “Human Rights Policy” as part of the SoftBank Group policies. We demand all officers and employees of the SoftBank Group to understand the Policy and will ask external stakeholders, such as investees and business partners to respond in the same way.

Human Rights Policy and other human rights issues to consider

Concepts concerning other human rights issues to consider
  • While we are committed to complying with the various laws and regulations in every country or jurisdiction where we operate, we shall maximize compliance with the international principles of human rights* and discharge our responsibilities required for the respect of human rights even if the local laws and regulations are not fully consistent with the international principles of human rights.

  • We shall respect basic labor rights such as the freedom of association, the right to unite and the right to collective bargaining.

  • We shall provide and improve safe, sound and healthy working environments by:
    · Offering competitive wages and benefits that exceed living wages relative to the local labor market specific to the area and the industry.
    · Reducing excessive working hours beyond the compliance with relevant laws and regulations.
    · Complying with relevant laws and regulations concerning labor practices.

  • We offer reliable and highly convenient services by taking the utmost care not to infringe on the protection of privacy while respecting the freedom of expression in telecommunications and the Internet and communications on social media.

  • We identify human rights risks specific to each of the industries where we operate and endeavor to mitigate such risks.

  • We design and build a mechanism to assess the effect of business activities on human rights and consistently operate and apply the mechanism. When any business activities have a negative effect on human rights, we shall appropriately address the mitigation and resolution of such effect by applying fair and equitable relief measures through sincere discussions and consultation with stakeholders and appropriately disclose the progress on a timely basis.

  • Refer to “Universal Declaration of Human Rights,” “UN Guiding Principles on Business and Human Rights,” “Children’s Rights and Business Principles,” and “Eight Fundamental ILO Conventions.”

In addition, in order to thoroughly disseminate the Group’s initiatives based on the Human Rights Policy and the concept concerning other human rights as mentioned above, the SoftBank Group offers educational sessions on human rights to officers and employees of the Group and proactively promotes the human rights advocate activities together with stakeholders.

Human rights promotion structure

SoftBank Group advocates and respects human rights across the entire Group in accordance with the SoftBank Group Human Rights Policy. Since efforts to protect and respect human rights in our business activities are cross-departmental events, SoftBank Group Corp. strives to ensure that the Human Resources Department, Compliance Department and Sustainability Promotion Group of General Administration Department work together on a daily basis to take appropriate measures.

Furthermore, the Group Risk and Compliance Committee (GRCC) will discuss a proper system or measures to prevent human rights violations, the results of which shall be reported to the Board of Directors, while identifying any negative effects of business activities on human rights.

Group companies are also working to develop and improve the system to more actively exchange its internal information on human rights within the company such that it would identify human rights risks specific to the industry to which it belongs and properly address them.

Identification of significant human rights risks

Since one of the key business areas of the SoftBank Group is the information industry, we recognize that respect for the freedom of expression and protection of privacy in telecommunications and the Internet and communications on social media are particularly critical human rights issues. Thus, the SoftBank Group strives to evolve technological enhancements on a daily basis to deliver reliable and highly convenient services.

At the same time, each of the Group companies is required to specify human rights issues specific to the industry it belongs to develop diverse services, products and business activities without adhering to specific technologies or business models. In order to properly promote these initiatives, the SoftBank Group will proactively implement and improve the measures to identify potential risks, prevent or mitigate human rights violation instances by implementing stakeholder engagement initiatives.

Human rights risk assessment

The SoftBank Group has developed a mechanism to consistently assess and monitor the negative effect of business activities on human rights, including significant human rights risks, targeting relevant suppliers in addition to the SoftBank Group. As part of its process, the SoftBank Group undertakes appropriate correction and relief measures for any potential instances determined to be a human rights violation and resolves such instances. The SoftBank Group is held accountable for such correction and relief measures to stakeholders and shall be required to disclose the progress of such measures on a timely basis.

Education and awareness activities

The SoftBank Group offers training sessions to raise awareness of all the officers and employees concerning the importance of human rights by thoroughly disseminating the SoftBank Group Code of Conduct and Human Rights Policy. We also give instructions as to how those in manager positions or above should act when they are reported or consulted about bullying or harassment.

Respecting human rights in supply chain

In order to promote business activities respecting human rights throughout the supply chain, major entities of group companies communicate with their suppliers with which they are required to comply. SoftBank Group is actively engaged in human rights-friendly procurement activities in partnership with stakeholders, with the understanding of the SoftBank Group’s Human Rights Policy.

Creation of Sound Working Environment

The SoftBank Group aims to create working environments in which everyone can exercise self-expression and places emphasis on respect for employees’ fundamental human rights and equal opportunity, as well as safety and health in workplaces. With the aim of becoming the “corporate group needed most by people around the world,” which is the SoftBank Group’s vision, we have endeavored to build a working environment in which each employee can maximize their abilities.

Human resources strategy

SoftBank Group Corp. aims to achieve sustainable growth under the partnership with the best companies in individual industries. Thus, we require every person working in SoftBank Group Corp. to become a master of the profession. We believe that in any category of work and position, it should be mandatory to have the capacity to think logically and tackle unprecedented challenges using numbers and reasoning, communication skills required to engage in business with leading companies in the world and high-level of expertise in relevant fields. Keeping this in mind, SoftBank Group Corp. is committed to recruit the best people for a required position without regard to gender, nationality and others, and promotes the diversity in human resources. Also, we promise to provide sufficient opportunities for them to develop their competency on an ongoing basis after joining SoftBank Group Corp.

Career development management

The SoftBank Group is promoting effective career development initiatives to maximize the potential of employees.

Career formation

SoftBank Group Corp. offers the opportunity for every employee to have an interview with their manager in principle once a month so that the employee can receive open feedback on their career. This enables us to make any relevant changes in position or assignment, considering aptitude and competency for a position to result in the assignment of the right person in the right position.


Our basic policy is that each employee is required to develop and improve competency as a professional using education available to every employee after completing the initial training sessions offered at the beginning of employment. To support this, we offer English conversation lessons and SoftBank Group wide training programs. In addition, employees can access external training sessions using the education budget allocated to each department or division.

Employee satisfaction survey

The SoftBank Group regularly conducts employee satisfaction surveys with a view to understanding the current situation of employees and identifying issues employees are required to cope with in order to build a stronger organization and enhance motivations for the organization to perform better. The survey in FY2019 continues to show balanced results with respect to each category of work, managers, workplaces and companies and implies a high degree of satisfaction of employees. Leveraging the analysis of the survey results and actual conditions, we consistently carry out improvement activities to better the organization with the vitality of employees enhanced. This leads to better corporate performance and higher retention of talented human resources, which supports the sustainable growth of businesses.

Diversity and inclusion

The SoftBank Group believes that diversity and inclusion plays a primary role in building a bright and prosperous, lively society and aimes to have inclusive working environments in place where each employee shall be treated fairly and their various rights shall be respected without prejudice and bias.

Success of female employees

The SoftBank Group believes that the contribution by female employees of inherent identity and competence can drive the growth of the entire group. Therefore, the SoftBank Group has actively hired women and assigned them to managerial positions. As of March 2020, female employees were 42% of the total employees of SoftBank Group Corp., while accounting for 24% of managers and 29% of newly hired employees. Consequently, the SoftBank Group Corp. has been selected by the MSCI Japan Empowering Women Index (WIN) , which consists of companies with exceptional gender diversity, and the company has also been accredited as a “Kurumin” company which actively supports working mothers.


Expanded employment of persons with disabilities

The SoftBank Group also promotes the employment of persons with disabilities.

Diversity and inclusion initiatives

SoftBank Corp. has undertaken various initiatives to promote understanding ”LGBT” and proactively conducted external awareness activities in addition to those initiatives within the company. Since 2017, SoftBank Corp. has been given the Gold Award by “pride with work,” a voluntary association, for three consecutive years.

Education program to identify and foster successors

Masayoshi Son published SoftBank’s Next 30-Year Vision and concurrently declared the establishment of SoftBank Academia in order to identify and foster potential successors, which was opened on July 28, 2010.

In addition to special lectures of Son and other well-known leaders, the SoftBank Academia has carried out a number of programs, including:

· Presentation programs on business strategies of the SoftBank Group

· Management simulation game

· Unique projects

· Creation of businesses

Since June 2011, the Academia opened its doors to people outside the Group and people having various backgrounds with high aspirations have been enrolled as students in the Academia where students “strive together and learn together” aiming to produce talented persons who pioneer the next era.

Labor practices

The SoftBank Group strives to realize flexible working conditions and provide an environment where all the employees can work comfortably. These practices have been shared across the entire group in the form of the SoftBank Group Code of Conduct.

Labor relationship

There is no labor union at SoftBank Group Corp. However, the SoftBank Group Corp. provides a venue for constructive dialogues where the Human Resources Department meets several employees semi-annually, including representatives of employees, to exchange views and opinions on working conditions, including revisions to personnel system, working hours and use of absences, and safety and health at workplaces.

Fair and industry-competitive treatment

For better quality of living and motivations of employees, the SoftBank Group endeavors to pay industry competitive wages and benefits above living wages without being bound by the compliance with the requirements of legal minimum wages. While the SoftBank Group complies with local laws and regulations in the process of determining wages, salaries and bonuses, appropriate amounts commensurate with performance in consideration of survey results of advanced companies and other competitors in the industry shall be determined. In 2019, the average wages and salaries of SoftBank Group Corp. highly exceeded local weighted average wages and salaries area by area*.

  • Basic Survey on Wage Structure, 2019: 220% higher compared to average annual income of ¥6,203,000

Work style reform

SoftBank Group Corp. has established various systems to realize the appropriate balance between work and quality of living, placing importance on work life balance. We have also undertaken various measures to reduce long working hours.

Promotion of the realization of work life balance and reducing long working hours

· Paid annual leave (25 days granted annually)

· Substantial grant of special paid leave (including marriage leave, refreshment leave and others)

· Introduction of tele-works

· Introduction of super flextime system across the company (flextime system not setting core time)

· Regular mail concerning attendances and absences detected by robotic process automation (promotion of input ratio, alert to long-time working, promotion of taking annual leave)

· Promotion of “Premium Friday”

Support for childcare, nursing care etc.

◆Enhancement of support for return to work

· Shortened working hours (up to six grade of elementary school)

· Welcome back system (re-employment system for retired employees due to spouse’s transfer)

· Interview with HR Department (after one month subsequent to reinstatement to former position)

· Substantial improvement to various leave systems (kids leave, nursing leave and others)

◆Enhancement of support for childbirth and childcare

· Orientation by HR Department concerning pre-and post-childbirth

· Celebration of childbirth (1,000,000 yen for three children, 3,000,000 million yen for four children, and 5,000,000 yen for 5 children and more)

· Substantial improvement to leave for male employees (paternity leave, childcare leave (limited to paid leave), childcare absences (long-term))

· Childcare leave (up to the date prior to when a child becomes three years old)

· Substantial improvement to leave system (maternity and hospital leave, menstrual leave, and pre- and post-natal leave)

◆Support system for the nursing care

· Nursing care leave (10 working days annually, consecutively or in aggregate)

· Absences for nursing care (up to one year)

· Shortened working hours

Industrial safety and health

The SoftBank Group specifies industrial safety and health risks in the course of business activities of each of the group companies and promotes initiatives to reduce related risks to maintain workplace environments where all employees can work in a healthy manner both physically and mentally.

Assessment of risks at workplaces

In order to prevent occurrences of industrial accidents and comply with labor practices, SoftBank Group Corp. has been carrying out the following to identify and reduce risks associated with safety and health at workplaces:

· Offering of regular stress checkup to employees.

· Monitoring of long working hours and projection of their likelihood.

· Assessment of risks at workplaces such as employee satisfaction surveys including monitoring of any harassment.

If a regular risk assessment reveals higher risks such as the occurrence of excessive long time works, SoftBank Group Corp. conducts improvement activities to reduce risks by carrying out appropriate corrective measures.

When deciding on new investments, SoftBank Group Corp. aims to detect risks in advance through the assistance of external advisors in addition to internal relevant departments who conduct due diligence in the process of making investment decisions, including evaluating targeted entities compliance with laws and regulations.

Safety measures in the event of emergency

The SoftBank Group has appropriate systems in place to ensure the safety of employees whenever any natural disaster (earthquakes, typhoons and others) or other emergency occurs. In the event of emergency, an emergency task force will be established as appropriate and each group of companies shall implement appropriate measures in line with the rules to address emergency cases. In addition, SoftBank Group Corp. offers emergency trainings to employees and maintains the safety of equipment and facilities from time to time.

Social related data

Supply Chain Management

Partnership with all the suppliers

To become a “corporate group needed most by people around the world.,” the SoftBank Group conducts business in various fields and has built diverse supply chains all over the world The SoftBank Group places importance on sustainability in these supply chains, and believes that it is essential not only to comply with laws, but also to conduct business based on high ethical standards. Therefore, the SoftBank Group encourages suppliers to comply with laws and regulations and take initiatives equivalent to the ethical standards set out in the SoftBank Group Code of Conduct, and seek the following, with a view to contributing to the sustainable development and resolution of environmental and social challenges together with the SoftBank Group.

Standards for suppliers to comply with

◆Protection of the environment

· Be environmentally responsible and sustainable. Reduce waste and emissions, promote the efficient use of limited resources and minimize your impact on our environment.

◆Fair payment

· All overtime should be voluntary and paid in accordance with local laws.

◆Child labor

· Comply with all local minimum working age laws and requirements and not utilize child labor.

· Employees shall not be under the legal minimum working age of the respective region or shall not be less than 16 years of age (whichever is higher).

◆Forced labor

· Stand up for human rights.

· Use only voluntary labor and provide the right to resign with reasonable notice.

· The use of forced labor in the form of indentured, bonded or prison labor by a Supplier or Representative is prohibited.

◆Working hours

· Not require workers to work more than the maximum hours of daily labor set by local laws. All overtime should be voluntary and paid in accordance with local laws.


· Act with respect.

· Do not engage in physical discipline or abuse, verbal abuse, sexual or other harassment, threats of abuse or other forms of intimidation.

◆Safety and health

· Provide a safe and healthy work environment and take adequate steps to minimize the causes of hazards inherent in the working environment.

◆Prohibition of discrimination and inhumane treatment

· Cooperate with SoftBank Group’s commitment to a workforce free of harassment and unlawful discrimination and value diversity and inclusion.

· While we respect and value cultural differences, we believe that Suppliers should not engage in discrimination in hiring, working conditions, compensation, access to training, promotion, termination or retirement based on race, color, caste, national origin, ancestry, religious creed, age, disability, medical condition, genetic information, gender identity and expression, sexual orientation, marital status, sex and gender, union membership or political affiliation, military or veteran status, or other protected characteristics.

In order to deal with CSR-related issues together with business partners, SoftBank Corp, a major subsidiary of the SoftBank Group, provides reliable and safe products and services to customers, and conducts business activities which are trusted by society, we have established the “Supplier Ethics and Rules of Conduct” and request that all business partners comply with these rules.

Communication with suppliers

In order to raise awareness and promote the efforts of suppliers, SoftBank Corp., a major subsidiary of the SoftBank Group, explains the requirements of Supplier Ethics and Rules of Conduct and promotes suppliers’ compliance to internal and external stakeholders, including suppliers.